Available Corporate Positions

All qualified applicants should submit a resume in one of the following ways:

E-mail: h.resources@abrholdings.com
Fax: (303) 672-2664
Mail:
American Blue Ribbon Holdings, LLC
400 W. 48th Ave.
Denver, CO 80216
Attn: Human Resources Department

Restaurant Management

If you are interested in a Village Inn or Bakers Square restaurant management position, please e-mail your resume to h.resources@abrholdings.com.

 

Operations Support Analyst I

Nature and Scope of Position

Provide support for all company IT users by operating and supporting restaurant point of sale (POS) and PC equipment, laptop computers, corporate file servers, computer peripheral equipment and computer support equipment.

Essential Functions

• Provide support for restaurant PC and point-of-sale (POS) users, Support Center PC and Legendary Banking computer users. Answer questions, analyze hardware and software problems, correct problems or contact vendors to correct problems.  Accurately and punctually log problems and solutions into tracking system.
• Support special projects by providing technical assistance for computing hardware and software selection and installation, new restaurant hardware and software setup and configuration and computing environment support including uninterrupted power supplies, diesel generator backup and air-conditioning.
• Obtain services from vendors to support IT customers who use restaurant POS and PC equipment, Support Center file servers and computing support equipment.  Maintain records of vendor contacts for these services.
• Operate Support Center file servers, computer peripheral equipment, laptops and computer support equipment according to defined schedules.
• Maintain accurate records regarding problems with restaurant PC and POS systems, Support Center file servers, computer peripheral equipment, laptops and computer support equipment.
• Test new and modified PC and POS software and hardware.
• Maintain and clean computer machinery including used POS systems, tape drives and printers.
• Completion of “Training Checklist,” all Help Center Department tasks covered.
• Perform other duties and projects as assigned.

Certifications or Licenses

Not required.

Travel Requirements

Not required.

Skills and Knowledge

To perform the job successfully, an individual should demonstrate the following competencies:

• Possess and demonstrate strong customer service orientation with a professional demeanor.
• Communicate effectively using good verbal and written language skills.
• Demonstrate solid understanding and utilization of computer systems and POS systems.
• Demonstrate effective interpersonal skills; resolve conflicting interests with the goal of obtaining cooperation; work well within a team environment.
• Possess and demonstrate good judgment and sound decision-making skills; resolve practical problems; define and effectively solve and deal with a variety of changing situations under stress.

• Work under direct supervision, performing projects and assignments; review progress with Supervisor.

• Ability to generally resolve 60% of problems without assistance.
• Possess general business data processing skills.

Education and Experience

• High School Diploma or GED equivalent is required.
• Position requires experience with POS, personal computing hardware and software, laptop hardware and software and computer peripherals, knowledge of computing technology in restaurant operations is a plus.
• A college degree in a related field such as computer science, information sciences is preferred.

back to top

Updated August 13, 2010